31:13 Policies

Photography Service Policies

1. Booking & Payment:

  • A non-refundable deposit is required to secure your date.

  • Full payment is due prior to the session unless otherwise agreed in writing.

2. Rescheduling & Cancellations:

  • Sessions may be rescheduled with at least 48 hours’ notice.

  • Cancellations forfeit the deposit. Weather-related rescheduling is allowed at the photographer’s discretion.

3. Delivery Timeline:

  • Edited galleries are delivered within 2–3 weeks. Rush editing is available for an additional fee.

4. Image Rights:

  • Clients receive high-resolution digital images with personal usage rights.

  • Images may be used by the photographer for portfolio and marketing unless the client requests otherwise in writing.

5. Edits & Revisions:

  • Includes standard edits (color, lighting, minor retouching).

  • Additional retouching requests beyond the original scope may incur extra fees.

  • d to avoid delays.

Website Design Policies

1. Scope of Work:

  • All website packages come with a project proposal and quote outlining features, timeline, and deliverables.

  • Additional features beyond the original scope may require a new agreement.

2. Payment Schedule:

  • A 50% deposit is required to begin. The remaining balance is due upon completion before final site transfer or publishing.

  • Custom packages may follow a milestone payment structure.

3. Revisions & Timeline:

  • Includes up to 2 rounds of revisions per design phase.

  • Delays in client feedback or material submission may impact the timeline.

4. Ownership & Access:

  • Once paid in full, the client owns the website. Designer retains the right to showcase work in their portfolio.

  • Ongoing maintenance is not included unless outlined in a support package.

5. Client Responsibilities:

  • The client is responsible for providing all content (text, images, logos) unless content creation is part of the package.

  • Timely responses and approvals are expected to avoid delays.

Marketing Policies

1. Onboarding & Strategy:

  • Clients must complete an intake form and provide access to platforms, branding assets, and goals.

  • Strategies are developed collaboratively and may include content creation, scheduling, and engagement.

2. Payment & Duration:

  • Monthly retainers are due at the start of each billing cycle.

  • Minimum 1-month commitment; 14-day cancellation notice required for recurring services.

3. Content Approval & Revisions:

  • Clients may review and request revisions before posts go live.

  • One round of revisions per post is included; additional revisions may be billed hourly ($20/hr).

4. Performance & Metrics:

  • Reports provided monthly. Engagement and growth depend on multiple factors and are not guaranteed.

5. Rights & Usage:

  • Final content created is shared with the client for use across approved channels.

  • Raw files and templates remain property of the creator unless purchased separately.